Important information

The Important Information and Terms of Use will be periodically updated. Schroders plc is the holding company of the Schroder Group of companies. For more information about the Group, please visit the About Schroders web pages at www.schroders.com.

Schroder & Co. Limited 
1 London Wall Place
London 
EC2Y 5AU

The contents of this website are communicated by Schroders Wealth Planning (UK) Ltd which is an Appointed Representative of the Best Practice IFA Group Limited Network which is authorised and regulated by the Financial Conduct Authority. Schroders Wealth Planning (UK) Ltd is listed on the FCA register under reference 552437.

Registered Office 
1 London Wall Place
London 
EC2Y 5AU

Registered in England and Wales number: 7594028  

The content of the web pages to which this statement is linked (the “Linked Pages”) should be construed under and governed by the laws of England and Wales save where such content is expressed to be governed by the laws of another jurisdiction. By accessing the web pages you agree to submit to the exclusive jurisdiction of the Courts of England and any adjudication they make in respect of litigation arising in connection with the web pages. Information provided to Schroders Wealth Planning UK Ltd by you will be processed for the purposes for which it was furnished and may be shared with companies in the Schroder Group in the UK. For your security all telephone calls are recorded. Products or services mentioned on this site are subject to legal and regulatory requirements in applicable jurisdictions and may not be available in all jurisdictions. This site is not directed to nor intended for distribution or use in any jurisdiction where such distribution or use would be contrary to the laws of such jurisdiction or regulation. In accessing this site, it is your responsibility to comply with applicable local, national and international laws. Please read the general Terms of Use applicable to Schroder Group web sites.

Complaints:
Schroders Wealth Planning (UK) Ltd are committed to ensure that we treat our clients fairly. If you are dissatisfied with any aspect of the service, you receive from us then we would like to hear from you. This will give us the opportunity to put matters right and to improve the service we provide to all our clients. In the first instance please contact your Wealth Planner where applicable by email, telephone or letter.

Alternatively, you can write to our Compliance Director at:
Best Practice IFA Network Ltd.
Sussex house
Horsham
RH12 1RQ

When you do contact us to make a complaint please make sure you provide us with the following information:

  • Your full name, address, account details and your telephone number
  • A full description of your complaint and what you want us to do to resolve your complaint
  • Copies of any relevant documentation you wish us to consider as part of the complaint investigation

We aim to resolve all complaints as quickly as possible so please provide us with all the information needed to allow us to investigate your complaint.

In the United Kingdom, you may also have the right to complain to the Financial Ombudsman Service if you are a natural person and you are unhappy with how we deal with your complaint. If you are a business (in particular a small business) you may also be eligible to complain to the Financial Ombudsman Service.

You can obtain a copy of the Financial Ombudsman Service explanatory leaflet from us or directly from the Financial Ombudsman Service at:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Website: www.financial-ombudsman.org.uk
E-mail: complaint.info@financial-ombudsman.org.uk

Terms of Use: 
This web site is provided for your use “AS IS” without any warranties (whether express or implied) of any kind. As a result, Schroders does not accept any ongoing obligation or responsibility in respect of any errors, omissions, interruptions or delays in service which may occur.

Products and services: 
The information contained on this site is not intended to constitute any offer to sell or the invitation or solicitation of an offer to buy any product or service by Schroders plc or any of its subsidiaries, affiliates or managed syndicates (together “Schroders”) and must not be relied upon in connection with any investment decision. Products or services mentioned on this site are subject to legal and regulatory requirements in applicable jurisdictions and may not be available in all jurisdictions.

Contents: 
The copyright and all other rights in all of the material on this web site are owned by the company listed on the web page or the material is included with the permission of the rights owner. You may copy material on this web site for your own private or domestic use only. All other copying is prohibited. Schroders and other company and brand names of its subsidiaries and affiliates used in this web site are trademarks. Whilst Schroders seeks to ensure that the information on this web site is accurate and complete Schroders does not accept any liability arising from any inaccuracy or omission in or the use of or reliance on the information on this site. Nothing in the Terms of Use shall restrict or exclude any liability that Schroders has to any party which can not be excluded by law. You are advised to verify the accuracy of any information before relying on it.

Cookies: 
Most websites use “cookies” to identify users and improve their browsing experience. Cookies are small text files that are downloaded on to a user’s device by websites that the user visits. Schroders uses cookies to provide you with a better online experience and, in particular, to tell us how and when pages of our websites are visited, what our visitors’ technology preferences are and whether our websites function properly. To find out more about the cookies that we use, their purpose and how you can manage them, please visit: How we use Cookies.

Links to other Web Sites: 
On this web site you may be offered automatic links to other sites which we hope you will be interested in. Schroders does not accept any responsibility for the content of those web sites, the owners of which do not necessarily have any link, commercial or otherwise, with Schroders. As you navigate between different pages on Schroders’ web sites you will interact with different entities in the Schroder Group. The specific entity responsible for the content of a web page is clearly shown on each web page. The Important Information section is different for each of these entities. 

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