Schroder & Co. Limited
1 London Wall Place
The contents of this website are communicated by Schroder & Co. Ltd which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Schroder & Co. Ltd is entered on the FCA register under the following register number: 144206.
1 London Wall Place
Registered number: 2280926
VAT registration number: GB243868730
Schroder & Co. Ltd are committed to ensure that we treat our clients fairly. If you are dissatisfied with any aspect of the service you receive from us then we would like to hear from you. This will give us the opportunity to put matters right and to improve the service we provide to all our clients. In the first instance please contact your Portfolio Manager or Wealth Planner where applicable by email, telephone or letter.
Alternatively, you can write to our Compliance Officer at:
1 London Wall Place
When you do contact us to make a complaint please make sure you provide us with the following information:
- Your full name, address, account details and your telephone number
- A full description of your complaint and what you want us to do to resolve your complaint
- Copies of any relevant documentation you wish us to consider as part of the complaint investigation
We aim to resolve all complaints as quickly as possible so please provide us with all the information needed to allow us to investigate your complaint.
In the United Kingdom, you may also have the right to complain to the Financial Ombudsman Service if you are a natural person and you are unhappy with how we deal with your complaint. If you are a business (in particular a small business) you may also be eligible to complain to the Financial Ombudsman Service.
You can obtain a copy of the Financial Ombudsman Service explanatory leaflet from us or directly from the Financial Ombudsman Service at:
The Financial Ombudsman Service
If your complaint relates to a product or service purchased online, you can contact the European Commission using their Online Dispute Resolution (ODR) platform. The ODR platform, primarily aimed at European Union (EU) cross-border disputes, is designed to help consumers resident in the EU get access to dispute resolution if they remain unhappy with the response they have received from a trader established in the EU. To use the ODR platform you will need the following information: firstname.lastname@example.org. Please note that under current rules the European Commission will ultimately redirect your complaint to the Financial Ombudsman Service (FOS) therefore you may prefer to contact us or the FOS directly in the first instance regarding your complaint.
This web site is provided for your use “AS IS” without any warranties (whether express or implied) of any kind. As a result, Schroders does not accept any ongoing obligation or responsibility in respect of any errors, omissions, interruptions or delays in service which may occur.
Products and services:
The information contained on this site is not intended to constitute any offer to sell or the invitation or solicitation of an offer to buy any product or service by Schroders plc or any of its subsidiaries, affiliates or managed syndicates (together “Schroders”) and must not be relied upon in connection with any investment decision. Products or services mentioned on this site are subject to legal and regulatory requirements in applicable jurisdictions and may not be available in all jurisdictions.
Links to other Web Sites:
On this web site you may be offered automatic links to other sites which we hope you will be interested in. Schroders does not accept any responsibility for the content of those web sites, the owners of which do not necessarily have any link, commercial or otherwise, with Schroders. As you navigate between different pages on Schroders’ web sites you will interact with different entities in the Schroder Group. The specific entity responsible for the content of a web page is clearly shown on each web page. The Important Information section is different for each of these entities.