IN FOCUS6-8 min read

Has "Eat Out to Help Out" saved the UK hospitality sector?

We look at the impact of the UK government’s scheme, and ask Rory Bateman, Head of Equities at Schroders, what it means for businesses.



Emma Stevenson
Equities Correspondent

The UK’s hospitality industry began to emerge from lockdown on 4 July when pubs, restaurants and cafes in England were allowed to re-open. Their Scottish counterparts followed from mid-July.

The end of lockdown didn’t mean an end to the challenges facing the sector, with social distancing rules limiting capacity and customers wary of venturing to indoor spaces while the virus remains a risk.

The UK government therefore designed a scheme to support the restaurant trade. The Eat Out To Help Out scheme offered diners a half price discount on food and soft drinks, up to the value of £10 per person, if they visited a participating business on Mondays, Tuesdays and Wednesdays throughout August. Diners paid the discounted price and businesses claimed that discount back from the government.

As of 25 August, 84,000 businesses had registered for the scheme and claimed for over 64 million discounted meals.

Data from restaurant booking site OpenTable shows the impact. The chart below shows the growth in seated diners from online, phone or walk-in reservations in July and August, compared to last year's levels. The August peaks are clustered around the Monday-Wednesday operation of the Eat Out To Help Out scheme, with the final spike on Bank Holiday Monday.


The data also shows that the UK as a whole is performing very differently to London (the only UK city where this data is tracked by OpenTable). Even the Monday-Wednesday peaks in London were still well down on last year’s booking levels for most of the month, only turning positive on three days.

Anyone who has holidayed in the UK’s popular coastal regions during August will know that securing a restaurant booking early in the week required significant forward planning. Reduced capacity, plus extra visitors as quarantine rules put paid to trips abroad, led to a spike in demand in areas like Devon and Cornwall. Indeed, some businesses reportedly opted out of the scheme due to the pressures brought on by excess demand.

Meanwhile, scores of city centre restaurants remain closed or sparsely visited. OpenTable’s figures show only around 65% of London restaurants in its dataset are accepting reservations, compared to nearly 90% for the UK as a whole (as at 31 August).

The July re-opening followed more than three months of closure, during which time many hospitality businesses had no revenue coming in at all. Some were able to offer takeaway food. However, many had no option but to shut completely and put their staff on the government’s furlough scheme.

According to the UK government’s own figures, around 80% of hospitality firms stopped trading in April, with 1.4 million workers furloughed, the highest of any sector.

Rory Bateman, Head of Equities at Schroders, says “The hospitality sector is clearly one of the most severely affected by Covid-19 with months of complete closure followed by re-opening under social distancing rules.

“The Eat Out to Help Out Scheme has attracted customers but a bigger test will come in the autumn as the scheme ends. At the same time, colder weather makes outdoor seating less viable for many restaurants, putting a further limit on capacity.

“Investors in the sector need to be aware that companies entered the crisis in differing states of financial health. Lockdown measures saw businesses burn through cash with no revenues coming in, while even after re-opening profits will be depressed as capacity remains reduced. This means leverage (the ratio of net debt to profits) is likely to rise substantially for many firms.

“Business models are also very different across the sector. For example, some companies have the benefit of a large freehold property portfolio, while others are tenants who would need to negotiate with landlords around rent reductions or site closures.

“However, while some companies will struggle, others are sound businesses with a strong track record of delivering profitable growth. Investors will need to do their homework to identify which companies can emerge from this crisis as long-term winners.

“Shareholders may need to be patient and support such companies through this difficult period, including participation in rights issues (i.e. buying newly issued shares) as companies seek to rebuild their financial strength.” 


This information is not an offer, solicitation or recommendation to adopt any investment strategy. 

The value of investments and the income from them may go down as well as up and investors may not get back the amounts originally invested.

Issued in the Channel Islands by Cazenove Capital which is part of the Schroders Group and is a trading name of Schroders (C.I.) Limited, licensed and regulated by the Guernsey Financial Services Commission for banking and investment business; and regulated by the Jersey Financial Services Commission. Nothing in this document should be deemed to constitute the provision of financial, investment or other professional advice in any way. Past performance is not a guide to future performance. The value of an investment and the income from it may go down as well as up and investors may not get back the amount originally invested. This document may include forward-looking statements that are based upon our current opinions, expectations and projections. We undertake no obligation to update or revise any forward-looking statements. Actual results could differ materially from those anticipated in the forward-looking statements. All data contained within this document is sourced from Cazenove Capital unless otherwise stated.



Emma Stevenson
Equities Correspondent


Cazenove Capital is a trading name of Schroders (C.I.) Ltd which is licensed under the Banking Supervision (Bailiwick of Guernsey) Law 2020 and the Protection of Investors (Bailiwick of Guernsey) Law 2020, as amended in the conduct of banking and investment business. Registered address at Regency Court, Glategny Esplanade, St. Peter Port, Guernsey GY1 3UF, (No.24546) . Schroders (C.I.) Limited, Jersey Branch is regulated by the Jersey Financial Services Commission in the conduct of investment business. Registered address at IFC1, Esplanade, St Helier, Jersey, JE2 3BX, (No.31076).

The value of your investments and the income received from them can fall as well as rise. You may not get back the amount you invested.